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Reply to a claim email template (English)

Answer a damage or shortage claim and ask for the evidence you need. The emails are in English, the usual language of international trade. Nothing you type is sent to Triplicate.

Tips for this email

  1. Reply quickly and calmly, and do not accept responsibility before you have the facts.
  2. Ask for evidence: photos, the delivery receipt with remarks, a survey report and the carton numbers.
  3. Check the Incoterm: it shows whether you or the buyer carried the risk and the insurance when the damage happened.

Choose the email

Answer a damage or shortage claim and ask for the evidence you need.

The emails are in English, the usual language of international trade. Nothing you type is sent to Triplicate.

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